All products sold by Trade Warehouse are brand new. We do not sell ANY second hand goods.

Trade Warehouse are commited to selling high quality products & to complete customer satisfaction. If you are unhappy with any item you receive, please contact us immediately to resolve the matter.

We offer a standard 12 month warranty on all products, unless otherwise specified within the listing. Some products such as screws, fixings & floor heating carry a much longer manufacturers warranty (up to 10 years).

THIS WARRANTY DOES NOT COVER INCIDENTAL OR CONSEQUENTIAL DAMAGES SUCH AS PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME OR INCONVENIENCE RESULTING FROM THE FAILURE OF ANY ITEMS.

Return/Exchange Policy:

• We will issue an exchange if your item is received defective or the incorrect item was shipped. 
• If we do not have the item in stock we will credit you back the amount of the item. 
• You must notify us of any returns within 7 days of receipt of the item.
• We may at our discretion accept returns where the product is no longer required, however the outbound/return shipping costs on 'change of mind' returns is the responsibility of the customer.

How Returns / Exchanges Work:

• Return/Exchange items MUST be in the same condition as they were received and in the original packaging
• It is the responsibility of the purchaser to pay for shipping costs to return the item(s)
• In the event that an item was sent incorrectly, or was faulty, we will send a replacement immediately at our cost & also refund the cost of returning the original item
• The original shipping cost out to the purchaser will be deducted from any refund
• We highly recommend that you use recorded delivery when returning items 

Return Procedure:
To return items please:

• e-mail us at [email protected] with your order number, along with a detailed explanation of why you need to return or exchange it
• If you do not have your order number, please indicate the date your order was placed, your full name & e-mail address
• We will endevour to respond to you within 2 working hours
• All returns must be postage paid
• All returns must be packaged properly